If you experience n issue during downloading or opening your ebook file please first check this Knowledge base as most problems are easily corrected. If that fails, please contact us at firstname.lastname@example.org and we will be happy to assist. If your ebook file format has DRM (Digital Rights Management) you will need an Adobe ID and Adobe Digital Editions Reading Software (both are free) in order to open and read the file on a computer. If you are opening the file on a mobile device you can use the Bluefire reader. During download you will be given a link to install that reader.
Information about Adobe Digital Editions can be found in our Knowledge Center.