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Error - E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER 

>I received the error ‘Error getting license/License server communication problem: >E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER’.

>What should I do?

In order to download a single Adobe eBook on multiple computers, Adobe Digital Editions must be activated using the same Adobe ID on each computer. To activate Adobe Digital Editions using an Adobe ID:

  • Open Adobe Digital Editions.
  • Select Library > Authorize Computer….
  • The ‘Authorize Computer’ dialog box is displayed.
  • In the appropriate fields, enter the email address and password for your Adobe ID.
  • Click ‘Activate’. Your computer is activated to your Adobe ID.
  • Click ‘Finish’ to close the ‘Setup Assistant’ dialog box.

In order to download a single Adobe eBook on multiple computers, Adobe Digital Editions must be activated using the same Adobe ID on each computer. To activate Adobe Digital Editions using an Adobe ID…

  • Open Adobe Digital Editions.
  • Select Library > Authorize Computer….
  • The ‘Authorize Computer’ dialog box is displayed.
  • In the appropriate fields, enter the email address and password for your Adobe ID.
  • Click ‘Activate’. Your computer is activated to your Adobe ID.
  • Click ‘Finish’ to close the ‘Setup Assistant’ dialog box.

If you activated Adobe Digital Editions with an Adobe ID, which has already been used to activate Adobe Digital Editions on another computer, any DRM-protected Adobe eBooks downloaded before activating with the Adobe ID will no longer work. What do I do? You can try to deactivate Adobe Digital Editions, and reactivate it on the subsequent computer.

  • Deauthorize Adobe Digital Editions
    • Open Adobe Digital Editions
    • On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
    • Click the button that says Deauthorize Computer
  • Activate Adobe Digital Editions with an Adobe ID
    • Sign into your Adobe ID
    • Open Adobe Digital Editions
    • Click on the Library button (looks like 3 books, at the left of the page)
    • Click on the downward arrow next to the word LIBRARY
    • Click on Authorize Computer
    • Login to your eBookPie account, My Downloads, and click ‘Download’ to download your ebook.

(IMPORTANT: If you’ve already done this on a different computer than the one you’re using now, or if you’ve done this previously for some of your downloaded eBooks, make sure to activate with the same Adobe ID that you used in the past.)

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